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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment Options
- Shipping Options
- International Services
- Sales Tax
- Shipping & Delivery
- Mailed-in orders are processed within 48 hours of receipt. Call in your order, e-mail or fax for faster processing and shipment with pre-payment. Back ordered items ship promptly using a standard shipping method only.
- Privacy & Security
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Retro Glass Tooling (RGT) is committed to ensuring the privacy of our website visitors. We will not sell your e-mail address to, or share it with any other organization. We know your privacy is important to you.
From time to time we may use the information we collect for our own marketing purposes, recognizing we’ve collected this information with your consent as you provided it to us.
- If you give us your postal address online, you may receive periodic mailings from RGT with information about new products, services or upcoming trade-specific events.
- If you supply us with your telephone number, we may contact you with questions or follow-up information about your orders you have placed.
If you have further questions regarding this privacy statement, just contact us by mail, phone or e-mail. We want you to rest assured that your information is always safe with us. THANKS!
- Returns & Replacements
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To return an item for a full refund (minus shipping), we must receive notification within 30 days from the date of purchase. Please contact us via e-mail or by phone. You will need a copy of your packing slip, purchaser/bill to information and the date shipped (which will be on your slip). If you are returning an item purchased on a credit card, it will be credited back to that card. If you are requesting a replacement item, it will ship 24 hours after receipt of returned item.
- Ordering
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You may place an order via our website, by fax (816.887.9985), by phone (816.589.2539), by e-mail (sales@retroglasstools.com) or by mail.
Our mailing address is : RGT, P.O. Box 306, Harrisonville, Missouri 64701-9330 USA
- Payment Options
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Following payment methods are accepted:
- Cash
- *Checks
- Money orders
- Credit Cards (MasterCard, Visa, Discover, American Express)
- PayPal
Checks should be made payable to Retro Glass Tools, no starter checks. Buyers name, street address (no P.O. Box) and a daytime phone must be imprinted on check. If not, please hand-print this information in the upper left hand corner and initial any alterations. You will also need to include your driver license number and date of birth on your check. All checks retuned unpaid by your financial institution are subject to a $30.00 service charge or the maximum allowed by law.
- Shipping Options
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- Standard shipping – Continental US, sent via USPS Priority Mail
- FedEX
- UPS
- DHL
- International Services
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Shipping and handling charges will vary to other countries. Duties and taxes are the responsibility of the buyer. All orders are processed by RGT, Harrisonville, Missouri.
- Sales Tax
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We are required to collect sales tax for orders delivered in the state where we are located. Missouri residents will need to add the appropriate state and local tax.

